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  •  +971 6 7474794 
  •  +971 52 7088651 

Terms & Conditions

The following are the Terms and Conditions for the use of Rivet solutions Products and/or Services ("Rivet Solutions Products and/or Services" or "the Products" or "the Services") by the User ("User" or "Users").

Any User accessing and using the Products or availing the Services and/or any part thereof shall invariably be bound by these Terms and Conditions. Please use Our services responsibly. By using Our website or any of Our services, You agree to Our Terms. Take note that these Terms change from time to time.

If You have used Our services before, You cannot assume that the Terms are still the same. You should review them on a regular basis as the same will be published online with the date of the last change noted at the top.


Rivet Solutions means Rivet Solutions FZE, 4rd floor, Building B1, Ajman FreeZone, Ajman, UAE, and which includes all its subsidiaries, owners, shareholders and business units. The Rivet Solutions website means all of www.rivet.solutions ,including any page, part or element thereof, which is owned and operated by Rivet Solutions FZE. The User means any person or entity that enters the Rivet Solutions website and/or uses the Rivet Solutions Products/Services, notwithstanding the fact that such person only visits the home page of the website and/or downloads the Products.

Products & Services

The Products offered by Rivet Solutions consist of, but not limited to, the following: Messaging Tools or Interfaces (like Web Browser Interface, Unicode Tool, API Tools, Short Code etc) developed either by Rivet Solutions or any other third party, Sender Name/Number and Message Credits.

The Services offered by Rivet Solutions consist of, but not limited to, the following: SMS Core Messaging Platform Access, Data Encryption, Data Transmission, Data Access, and Data Storage and, wherever applicable, the Synchronization Software.

The Users shall be held responsible for obtaining and maintaining all computer hardware, software and communications equipment that are needed to access the Products and/or Services, and for paying all the chargeable access charges (e.g., ISP, telecommunications) that are incurred while using the Products and/or Services.

Rivet Solutions offers only some of its Products and/or Services free of cost while others are offered at a price. All the price details are mentioned prominently and are payable upfront, prior to the account and/or specific feature(s) and/or credits being activated. Price per SMS may vary periodically based on the variations done at operator's end. Rivet Solutions shall make no guarantees for the uninterrupted and continuous availability of the Products and/or Services or of any specific feature(s) of the Products and/or Services.

The SMS prices may vary if operators introduces interconnection charges.

Rivet Solutions offers Application Programming Interface (API) Tools like HTTP/S, XML, SMTP and/or SMPP Protocol to connect to Rivet Solutions Core Messaging Platform. These provide an easy, efficient and flexible option to integrate with the User’s website/application, facilitating auto-generated SMS Text messages to be delivered to the intended recipients’ mobile phones. Rivet Solutions also offers Life Time validity for the Products and/or Services.

Any special offers and/or discounts introduced by Rivet Solutions are valid only for the specific validity period mentioned in the offer. Rivet Solutions may or may not extend the offer, once the offer package reaches the expiration date.

The Products and/or Services are “AS IS” and are subject to the disclaimers of warranty and the limitations of liability as found in this agreement and which are subject to testing by the Users before entering into this agreement.

Rivet Solutions reserves the right to change or terminate the Products and/or the Services and/ or alter the Terms and Conditions of this Agreement at any time with/without notice and/or with immediate effect.

Single User Account - Access To Use The Products And/Or Services

To access and use Rivet Solutions Products and/or Services, Users need to have a Rivet Solutions Account ("account"). For this account, the User needs to complete a simple one-time registration process by providing all current, complete and accurate information as prompted by the Registration Form. Entering inaccurate details might result in suspension or blockage of the account. Then rivet team will provide unique "username" and "password" and user can change it anytime.

Rivet Solutions reserves the right to approve Users for connectivity using API Tools and SMPP Protocol at its sole discretion. Although Rivet Solutions shall provide connection specifications and shall attempt to keep the specifications accurate and up to date, these specifications may be incomplete and may change from time to time without Rivet Solutions informing the Users about the changes. It is the User's sole responsibility to test the specifications thoroughly on a regular basis and Rivet Solutions shall not accept responsibility for any specifications that may be incorrect or incomplete.

The Users shall be entirely responsible for maintaining the confidentiality regarding their password and account information. In addition, the Users shall be entirely responsible for any and all activities that occur under their accounts. Rivet Solutions shall not be held liable to any third party claims and/or actions taken with respect to the Products and/or Services being offered. The Users agree to notify Rivet Solutions immediately regarding any unauthorized use of their accounts or of any other breach of security.

Privacy Policy

Rivet Solutions respects the privacy of the Users and assures that it shall not monitor, edit, or disclose any personal information about the Users or about the User's Rivet Solutions account, which includes all of its contents, without the User's prior permission. However, this will not apply if Rivet Solutions has to:

Confirm to the statutory and/or legal requirements or comply with the legal process;

Protect and defend the rights or property of Rivet Solutions;

Enforce this Agreement or protect Rivet Solutions business or reputation, including without limitation, upon termination, cancellation or suspension of this Agreement by Rivet Solutions;

Respond to the request for identification in connection with the claim of copyright or trademark infringement by the Users or to a claim by a third party that the Users is using the Products and/or Services in connection with an infringement, illegal or improper activity; or

Act to protect the interests of the Users or any others in general

The User agrees that Rivet Solutions can access his/her account, including the message content, as stated above or respond to product specific queries or technical issues.

The User hereby permits Rivet Solutions to send him/her communication via email/sms of any updates, upgrades, notices, or any other information that Rivet Solutions deems important for the Users to know, relating to the Products and/or Services.

Refund Policy

Change In Details -The Client will need to inform Rivet Solutions of any changes to their information; this includes addresses, phone numbers, contact names, email addresses, and change of business ownership.

Failure to Pay – If a payment is overdue, Rivet Solutions reserves the express right to suspend the Client’s service until full payment has been made.

Cancellation of the Service – If you wish to cancel your service with Rivet Solutions the service will continue until the end of the period of which the client has paid. Please note that no refund will be made for the remaining period.

Acceptance of the Policy – Payment of an invoice denotes agreement to the terms and conditions set forth in this Billing Policy.

Changes in the Policy – This policy is subject to change without prior notice. Kindly make sure to always check the current billing policies.

Refund & Order Cancellation
Client can cancel any order within 3 days of the Dated Invoice by submitting a proper document of order cancellation.Our Accounts Department will verify the request and process the refund within 14 working days.

Service Delivery Policy

Once the customer has choose the SMS package and complete the payment, Rivet support team will share the NOC Document for Sender ID registration. Then the customer has to to send back filled NOC form with valid trade licence. Then rivet team will provide unique "username" and "password" to access our services. The customer can start using our service after completing Sender ID registration process and it will take 5-10 working days.