Frequently Asked Questions
Our frequently asked questions area is constantly updated with new questions coming from our users and stakeholders.
1) Mobile Number in International Format Ex: 0971 52 7088651
2) Don't Use + or 00 Before the Number
3) Select Sender ID from the Drop down Box
4) Select Message Type
- For English 160 Characters
- For Arabic 70 Characters
5) Select a Message Template already in the system
6) Type your Custom SMS Message in the Message Box
7) Check the Character Count if Exceeds adjust the Message , or you will be charged accordingly
8) To send Scheduled Message Tick the Schedule Check box or else Press Send Button to Send SMS Now !
9) Select a Time Zone You Prefer
10) Select a Date for Schedule Message & Click Send Button
1) Tick Select all Groups to select all groups or Select a Specific group
2) Click import contact and select a contact from the popup box and click import
3) Select Sender ID from the Drop down Box
4) Select Message Type
- For English 160 Characters
- For Arabic 70 Characters
5) Select a Message Template already in the system
6) Type your Custom SMS Message in the Message Box
7) Check the Character Count if Exceeds adjust the Message , or you will be charged accordingly
8) To send Scheduled Message Tick the Schedule Check box or else Press Send Button to Send SMS Now !
9) Select a Time Zone You Prefer
10) Select a Date for Schedule Message & Click Send Button
1) Select Start Date and End Date for the Report and Click Search
2) Click Today's Stats to Get today's Records
3) To get today's SMS report check Today's Log and Click Search
4) Select a Date-wise or Month-Wise for the report generarion
5) To get SMS Summery Select Country from Drop Down
- Select Operator From the Drop Down
- Select Date From and Date to from Drop Down Boxes
6) Click on Search Button
1) You can Personalized the Message by ticking Personalize
2) Tick Acculync to give a Name to Campaign
3) Select Message Type
For English text first 160 character (including space) count as 1 SMS, next 145 character (including space) count as 2 SMS and 152 character (including space) for the remaining SMS.
Ex:
• 160 Character(including space) = 1 SMS
• 160+145 = 305 Character = 2 SMS
For Arabic text first 63 character (including space) count as 1 SMS and next 65 character (including space) count as each SMS.
4) Upload Your Contacts List Using Upload file and browse for the contacts list Only .csv, .txt, .xls, .xlsx, .zip. are allowed
5) Select Sender ID from the Drop down Box
6) Type your Custom SMS Message in the Message Box or Select Existing Message Template
7) Check the Character Count if Exceeds adjust the Message , or you will be charged accordingly
8) Tick The Campaign Name box to Give a name for the Campaign
9) To send Scheduled Message Tick the Schedule Check box or else Press Send Button to Send SMS Now !
10) Select a Time Zone You Prefer Select a Date for Schedule Message & Click Send Button
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1) Type a Group name and click Add Button
2) Select The Group name you created from the select group drop down
3) Type the Contact name and Number on the boxes and Click Add to add new Contacts
4) Use Delete Button to Delete a selected contact from the group
How to Design Your Coupon Campaign
Use the Login info Provided for your Campaign and Sign in to the System
After Login Click on Campaigns from the Left Side Menu
Click Add Campaign Button on the top
Type a Name for your Campaign and select the campaign Type you need
Click Edit Button on the right side of the campaign name on campaigns page
First option is the layout and you can edit change the layout of the campaign
Upload your logo and coupon image for the campaign check the image size instructions before uploading the image
Also you can change the campaign background image use the given image sizing before uploading
Please add coupon entry details on this page including coupon title
Select Game from the left menu items
Click on the Winner icon to Upload or change the game images and change winning rates
Also Click on settings sub menu item to change the game settings
Click Add Claim Button from Left Menu
State the Requirements to customer how to claim the offer after win
Click the youtube sub menu button to link your youtube video
Click Save Button on the right side menu
Enable Disable the Options that customer must process after winning the game Ex: Save to PDF, Print Etc
Click Validation button from left side menu
Set Validations Such as Password and Instructions QR Codes and other available options for the Coupon validation
Click Location button from the left side menu
Set Your Store locations here it will appear in the coupon campaign
Can add More locations for customers to visit
Click Settings button from the left side menu
You can change general coupon settings and email from settings
You can add more information from information sub menu
You can change Campaign Terms from terms sub menu
You can add social media links
You can Change the Advance Settings from Advance Sub menu
