Frequently Asked Questions

Our frequently asked questions area is constantly updated with new questions coming from our users and stakeholders.

How to Send SMS - in 8 Steps

1) Mobile Number in International Format Ex: 0971 52 7088651

2) Don't Use + or 00 Before the Number

3) Select Sender ID from the Drop down Box

4) Select Message Type

For English 160 Characters
For Arabic 70 Characters

5) Select a Message Template already in the system

6) Type your Custom SMS Message in the Message Box

7) Check the Character Count if Exceeds adjust the Message , or you will be charged accordingly

8) To send Scheduled Message Tick the Schedule Check box or else Press Send Button to Send SMS Now !

9) Select a Time Zone You Prefer

10) Select a Date for Schedule Message & Click Send Button

How to Send Group SMS

1) Tick Select all Groups to select all groups or Select a Specific group

2) Click import contact and select a contact from the popup box and click import

3) Select Sender ID from the Drop down Box

4) Select Message Type

For English 160 Characters
For Arabic 70 Characters

5) Select a Message Template already in the system

6) Type your Custom SMS Message in the Message Box

7) Check the Character Count if Exceeds adjust the Message , or you will be charged accordingly

8) To send Scheduled Message Tick the Schedule Check box or else Press Send Button to Send SMS Now !

9) Select a Time Zone You Prefer

10) Select a Date for Schedule Message & Click Send Button

How to Use Reports

1) Select Start Date and End Date for the Report and Click Search

2) Click Today's Stats to Get today's Records

3) To get today's SMS report check Today's Log and Click Search

4) Select a Date-wise or Month-Wise for the report generarion

5) To get SMS Summery Select Country from Drop Down

Select Operator From the Drop Down
Select Date From and Date to from Drop Down Boxes

6) Click on Search Button

How to register Sender ID?

1) Alphanumeric sender ID you wish to use, this can be up to 11 characters.

2) In case of multiple sender-id white listing, Sender-id(s) should be mentioned separately.

3) It is mandatory to describe the message sample content and message type(Promotional, Transactional) for each sender-id requested.

4) Promotional sender-id should be preceded with "AD-" and followed by brand name which is not more than 8 charaters.

5) If a sender-id is required for both type of messaging i.e. Promotional and Transactional then the same sender-ids needs to be mentioned in two rows once with messaging type – Transactional and second one with messaging type – Promotional

6) Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

7) A copy of your UAE company trade license is required.

How to Send Bulk SMS

1) You can Personalized the Message by ticking Personalize

2) Tick Acculync to give a Name to Campaign

3) Select Message Type

For English text first 160 character (including space) count as 1 SMS, next 145 character (including space) count as 2 SMS and 152 character (including space) for the remaining SMS.
Ex:
• 160 Character(including space) = 1 SMS
• 160+145 = 305 Character = 2 SMS
For Arabic text first 63 character (including space) count as 1 SMS and next 65 character (including space) count as each SMS.

4) Upload Your Contacts List Using Upload file and browse for the contacts list Only .csv, .txt, .xls, .xlsx, .zip. are allowed

5) Select Sender ID from the Drop down Box

6) Type your Custom SMS Message in the Message Box or Select Existing Message Template

7) Check the Character Count if Exceeds adjust the Message , or you will be charged accordingly

8) Tick The Campaign Name box to Give a name for the Campaign

9) To send Scheduled Message Tick the Schedule Check box or else Press Send Button to Send SMS Now !

10) Select a Time Zone You Prefer Select a Date for Schedule Message & Click Send Button

How to Use Address Book

1) Type a Group name and click Add Button

2) Select The Group name you created from the select group drop down

3) Type the Contact name and Number on the boxes and Click Add to add new Contacts

4) Use Delete Button to Delete a selected contact from the group

TRA Regulations and Guidelines

1) All Marketing campaigns should be between 7am to 9pm.

2) All campaigns will be stopped after 9pm & We will not be responsible for the non-delivery.

3) The cut off time for all marketing campaigns will be at 8pm.

4) You will not be able to push any marketing campaigns after 9pm, but you can schedule it for the next day.

5) SMS before or after the mentioned time can cause the suspension of Sender ID and a fine of 200,000 AED can be issued upon receiving complaint from Operators.